Return, Refund, Exchange Policies

WE ONLY OFFER STORE CREDIT FOR APPROVED RETURNS. 

WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Here at JLaRowe Boutique we want to make your shopping experience the best possible. We inspect all merchandise and stand behind our goods and want customers to be satisfied with them. Our return policy is subject to updates as we offer new items.  

Store credit will be given for the purchase price of all eligible returned merchandise.

Returns must be received in original, unused/unworn condition with tags ATTACHED and a copy of the original packing slip included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

Email support@JLaRowe.com within 24 hours of receipt of your merchandise explaining your reason for the return and to obtain a return authorization code. If eligible, returns must be postmarked within 10 days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive your merchandise will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. 

NON-RETURNABLE ITEMS: We do not offer exchanges, returns, nor refunds for all swimwear, intimates, accessories, custom/personalized, clearance, or sale items.   

If  an item has stains, smells of smoke, perfume, body odor or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

Due to order volume and the high volume of sellouts we ARE NOT ABLE TO process exchanges. 

All merchandise is inspected before placing on our site for sale to ensure our customers are satisfied with their purchase.

Please inspect your order immediately upon receipt. If you  believe you have received defective or damaged merchandise, you MUST contact us within 24 hours of receipt. No exceptions. If we do not receive notification that you have received a damaged item within 24 hours upon your receipt of the merchandise, the return will be rejected for any store credit.  

DEFECTIVE/DAMAGED ITEMS PROCESS:

• Report items damaged during transit to either the US Postal Service (USPS) by following their guidelines at: www.usps.com/help/claims.htm; or UPS at https://www.ups.com/us/en/support/file-a-claim.page
• Use your smartphone to take pictures of the defective or damaged area and email the images to support@jlarowe.com including the tag in the image showing it is still attached.
• Indicate "Defective" or "Damaged" in the subject line.
• Include your first and last name, order #, product code/name of the item, and the USPS or UPS claim number (if applicable).

Unfortunately, we can not be responsible for lost or stolen packages due to postal error or theft.

You will receive a response from our customer service support team within 24-48 hours (not including weekends or holidays). We do not answer order related questions through our social media platforms. 

WE ONLY OFFER STORE CREDIT FOR APPROVED RETURNS, MINUS SHIPPING FEES.

WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. 

Store credit will be given for the purchase price of all eligible returned merchandise. We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item based on availability.  Store credit never expires.

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift card within 3 business days of the delivery of your return at our warehouse.

All approved returns must be received to our warehouse within 10 days of receiving your approved returned authorization number. 

Send your approved returns to:

JLaRowe Boutique

Attention (Returns Department)

14605 ELM ST, #3111
UPPER MARLBORO, MD 20772-9998 

Any items rejected due to an unauthorized return will require a reshipping fee. If we do not receive the reshipping fee in 7 days, we will donate all items. 

QUESTIONS?

Additional questions, please visit our FAQ's section. If you did not find an answer to your question(s) there, you may email us at support@jlarowe.com and we will respond within 24-48 hours (not including weekends or holidays). We do not answer order related questions through social media platforms. 

Thank you again for your business!

All the Best,
Your JLaRowe Team